FAQ
How did Circle B Get Started?
Circle B Ranch, located in SW Missouri, was started in 2009 by Marina and John Backes. The couple relocated from Branchburg, New Jersey to the lush rolling hills of the Ozark countryside.
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What is the Circle B Mission?
Circle B Ranch and Marina’s Kitchen is committed to selling the highest quality shelf stable products. We strive to source the best possible pure and simple ingredients that we use in our products. We feel very strongly that we “care about what you put in your body” and that starts with the best!!
Do you have a Guarantee?
Your complete satisfaction with your Circle B Ranch, LLC order is our first priority.
We Guarantee:
Non-perishable merchandise, shelf stable products, are guaranteed to arrive in undamaged, ready-to-use condition.
If you have any problem with your order (i.e., product condition, defective or damaged packaging, non-delivery, etc.), contact our Customer Service Department within 24 hours of the scheduled delivery.
When calling our Customer Service Department, be sure to have your Order Confirmation handy as it contains your order number, scheduled delivery date, and other important information that is specific to your order.
Contact Customer Service by: Calling 417-683-0271, 8 a.m.– 5 p.m. (CT), 5 days a week, or use our Online Contact Form anytime.
Do not return any order without specific authorization and instructions from our Customer Service Department. Please contact by phone (417-683-0271) or e-mail via our online contact form.
Conditions:
- We will not be held responsible for product-quality complaints received after 7 days of the scheduled delivery date.
- Circle B Ranch, LLC and its assigned shipping carriers will not be responsible for orders left unattended that are delivered to the customer-specified recipient address on the customer-requested delivery date.
- We will not be responsible for deliveries that are refused by the recipient within 48 hours of shipping from our facility.
Shipping Information:
When will your order ship?
Minimum order for shipping is $75.00 for customers living in the MidWest. For customers living in the Springfield, MO area there is no charge for shipping.
Circle B Ranch ships all orders out every Monday-Wednesday by 1:00 CST. The order will reach your home or business no more that two business days after the order has shipped. We will send you a shipping confirmation and tracking number when we ship. We are not responsible for a package after it leaves our facility.